Shipping Policy
PRPCESSING TIME:
Product processing time depends on the time frame for quality inspection, packaging, and the inventory of individual products. In addition, custom products take about a week to make.
The processing time of an item is the time from receipt of your order to the actual shipment. After receiving your order, we will carry out strict quality control inspection and testing to ensure the product quality before shipment to your satisfaction. This may involve detailed internal inspections: e.g. material quality, zippers, seams, trim and patterns, upholstery, linings, etc.
The total processing time depends on the complexity, design and size of the specific product or item. Larger orders naturally take longer. We usually need to process your order within 24 hours of working days. However, please note that processing times are also affected by individual item availability, time of year, national holidays, etc. If your order includes a very popular item and is experiencing stock issues, the order can take 1-3 business days to process and ship. We apologize in advance for any inconvenience caused by these delays and appreciate your patience.
DELIVERY TIME:
*For Normal Products, Delivery Time=Processing Time+Shipping Time
1. Processing Time Normally 1-3 Business Days
2. Shipping Time Normally 10-18 Business Days
*For Custom Products, Delivery Time=Custom production time+Shipping Time
1. Custom Time Normally 5-7 Business Days
2. Shipping Time Normally 10-15 Business Days
(Premium shipping takes 3-7 days faster than standard shipping)
HOW MUCH IS SHIPPING?
| Country | Standard Shipping | Premium Shipping | Free Shipping |
|---|---|---|---|
| United States | $6.99 | $14.99 | Over $89 |
| Canada | $6.99 | $14.99 | Over $89 |
| Mexico | $6.99 | $14.99 | Over $89 |
| United Kingdom | $6.99 | $14.99 | Over $89 |
| France | $6.99 | $14.99 | Over $89 |
| Germany | $6.99 | $14.99 | Over $89 |
| Italy | $6.99 | $14.99 | Over $89 |
| Australia | $7.99 | $15.99 | Over $89 |
| New Zealand | $7.99 | $15.99 | Over $89 |
| Other Countries | $6.99 | $14.99 | Over $89 |
DUTIES AND TAXES:
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. Btsfun has no control over these charges, nor can Btsfun predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Note: Customs policies vary from country to country. Please check your local customs website for more information if you have questions.
HOW WILL I KNOW MY ORDER HAS SHIPPED?
You will receive a shipping confirmation EMAIL or SMS once your order is shipped out. Please note that orders may take up to 6 business days to process before they are shipped due to customized work involved.
Delivery dates may change due to inclement weather conditions or holiday.
DO YOU SHIP INTERNATIONALLY?
International shipping is available.
FAR AWAY ZONE
Shipments to Alaska, Hawaii, Puerto Rico or other far away zones may exceed normal delivery time.
CAN I CHANGE THE DESTINATION COUNTRY OF MY ORDER?
You can’t change your shipping country since their shipping fee is different, but could reassign it in the same country.
OUR SHIPPING METHOD
Free Shipping via Post Office (Traceable)
Expedited Shipping via DHL or FEDEX or UPS
